February 28, 2021
Last summer I tried to set up a custom website and implement Dynamics Omnichannel chat widget with authenticated users. While Microsoft documentation clearly stated this could be done, I was not able to set it up properly, largely because documentation was a bit unclear. Since then, the documentation improved drastically and I thought I would give it another shot. Still, there were some hiccups here and there along the road chat, but this time I got the job done and wanted to share the steps with all you guys.