November 30, 2020
People usually associate Customer Voice as a tool for capturing customer feedback through surveys. But you can also use the surveys as a form and embed them on your customer facing webpage. Usually this is done through Dynamics 365 Marketing where customers set up a form that they embed on their customer facing website in order to generate leads in the system. If one does not want to pay for the full capabilities of Marketing but still wants to capture leads, Customer Voice can come quite handy.